Complaints

A complaint can be filed by sending a request to the email address info@resmath.com.

In the request, it is necessary to state the order number, briefly describe the educational material, and describe the reason for the complaint as accurately as possible.

The most common reasons for a complaint include an incorrect answer key or a mismatch between the material and the product description. Complaints are usually resolved by correcting the material, providing a reasonable discount, or granting access to alternative educational material as a replacement.

We will inform the customer about the receipt of the complaint and the method of its resolution no later than 14 days from receiving the complaint. However, we strive to process all complaints in the shortest possible time.

Due to the nature of digital products, the right to withdraw from the contract within 14 days of purchase cannot be exercised. Details are specified in the general terms and conditions.